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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a virus on my computer and it said to contact

Customer Question

I received a virus on my computer and it said to contact Microsoft at this number1(###) ###-####the guy kept asking. Me about my banking account and he just seems suspicious to me meanwhile my computer is stuck on this page! Please help
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. You are right; that is a fake message; it is a scam, so ignore that person, and do not call that number.

Is the internet currently working on the computer?

Does this issue occur when you shut down / restart the computer? Or does it only occur when you open the Internet program, or a particular program?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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