I'm sorry about the issue. You are right; that is a fake message; it is a scam, so ignore that person, and do not call that number.
Is the internet currently working on the computer?
Does this issue occur when you shut down / restart the computer? Or does it only occur when you open the Internet program, or a particular program?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,