Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Just to clarify are you trying to reset windows operating system (reset will erase files on the hard drive then re-install windows 10 just like a new system)?
Are you using windows 10 operating system?
Please provide the service tag id of the Dell XPS PC also which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
OK to reset windows 10 please go to the windows 10 login screen.
Once you are in the windows 10 login screen let me know.
You do not need to get to the windows.we can initiate windows 10 from the login screen.
Are you in the login screen now?
Can you see a power icon in the windows 10 login screen which is located on the bottom right of the screen like shown in the above image?
OK press and hold the Shift key on the keyboard then click on power icon and then click on restart while holding the shift key.
That will open a advanced options screen with Troubleshoot,Continue and exit.See if you are getting that screen
Let me know
The screen you will get is like this
OK then its windows 8.1 you have not windows 10
Did you see a troubleshoot option in that screen.
Is there any problem accessing the screen i shown above?
Click on that troubleshoot and then see if you are getting a option to reset the PC,if so click on reset PC
Let me know what it shows after that ?
does the 2nd option says it will take time ?
I believe you missed one step.Is this the next screen you got after you selected to reset PC?
please go back to the previous screen
Is it possible for you take a picture of the immediate next page you get after you click on reset PC and send it to me using the add files option in the reply box.
There suppose to be a cancel option if so click on it
Good this time will go screen by screen
Click on reset then let me know what it shows on next screen
OK does that shows it will take a long time?
OK then select that option and let me know what it shows on the next screen or does it start the process?
Can you please post the 2 options it shows as exactly as it is
When will you be back ?
Checking to see whether you were able to reset windows 10 like i mentioned yesterday. Please let me know.