Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
I can remotely connect to your computer using JustAnswer software. But before that I would like to know what abll problems you are facing in it ?
Okay. But before I connect to your computer. I need you to accept the remote screen connection request .
It is showing me payment failure. Could you please confirm with customer service once on this as I am not sure if they charged you twice for this ?