I'm sorry about the issue. Is it asking for the Wi-Fi / wireless password ***** code? Or is it something else?
What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
Is the Internet currently working on your laptop?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. When does your laptop ask for the authentication code or password?
What is not working on your laptop?
Please reply at the box below. Thank you,
What is asking for the authentication code or password? What service or program?
What's the name of the video player? Did you purchase it?
Thank you. When did this issue first occur?
Does this issue occur when you play videos at a particular website?
Does your laptop have windows xp, vista, or 7 or 8 or 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
Please let me know; we guarantee our service, so don't worry. Thank you,
In order to troubleshoot the issue, I need to ask you some information about your computer.
This is a one-time support session per your request.
Hi, I'm a different expert and will be assisting you remotely now. First off, please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file (click on the down arrow button at the top of your Firefox browser to view your downloads), and we will be connected.