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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1683
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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I have an acer u5-620 that says the operating system could

Customer Question

I have an acer u5-620 that says the operating system could not load because a critical system driver is missing or has errors the file is windows32\system32\drivers\WRkrn.sys the error code is Oxc000007b I have windows 10
Submitted: 5 months ago.
Category: Computer
Expert:  Dan replied 5 months ago.

Hello and thank you for your question. I look forward to assisting you today. Can you tell me please what repair process you tried?

Customer: replied 5 months ago.
Tried the automatic repair but did not work
Customer: replied 5 months ago.
Still waiting for an answer
Expert:  Dan replied 5 months ago.

Was this from the repair menu when you first start the computer?

Customer: replied 5 months ago.
Expert:  Dan replied 5 months ago.

Did you receive an error message or how did the recovery fail?

Expert:  Dan replied 5 months ago.

Did you try a repair or restore?

Customer: replied 5 months ago.
Oxc000007b
Customer: replied 5 months ago.
That's the error code
Expert:  Dan replied 5 months ago.

When you restarted, did you press the F10 key to enter the recovery menu?

Customer: replied 5 months ago.
but was unable to reset the pic says a required drive partition is missing
Expert:  Dan replied 5 months ago.

Okay, give me a minute please.

Expert:  Dan replied 5 months ago.

What you will need to do is either download the recovery media from Acer or order the CD. Go to this LINK and enter the required information on the page to see if you can download the recovery media.

Expert:  Dan replied 5 months ago.

How are you doing?

Customer: replied 5 months ago.
Still trying to download
Expert:  Dan replied 5 months ago.

Okay.

Expert:  Dan replied 5 months ago.

Let me know if you need further assistance.

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