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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Malware just ran my computer through a bunch of tests and

Customer Question

Malware just ran my computer through a bunch of tests and said I have 790 accesses to my computer through the email account and they want from $299 to $599. Can youhelp me
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. That was a fake phone call / message. It is a scam. Do not run any scan nor follow any of their instructions.

Does this issue occur when you shut down / restart the computer?

What happens when you use your computer?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

How are you? It's been a few days. Do you still need help with this issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,