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Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using Windows 7, 8 or 10 on the Lenovo laptop?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me below, and then we will continue further.
OK; does it simply get stuck at the "Restarting" screen each time?
No issues; we will go through a few troubleshooting steps on this page now. Please stand by.
OK, please right-click on the Start button now, and select "Command Prompt (Admin)" - does it bring up a blank command prompt screen?
You need to RIGHT-CLICK on the Start button at the bottom-left now, and then select "Command Prompt (Admin)"; once the black command prompt window comes up, let me know and I'll provide you with a set of commands to run.
Did you get my last two replies? Is the Command Prompt up now?