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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 1319
Experience:  Systems Administrator
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My keyboard is only printing some letters, ongoing for quite

Customer Question

my keyboard is only printing some letters
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: ongoing for quite sometime. have been using screen keyboard which i hate.
JA: Have you installed any updates recently?
Customer: how do i find make and model? it is a lenovo
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Is this a laptop or desktop?

Do you have an external keyboard anywhere to test with?

Customer: replied 2 months ago.
desk top
Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

you have an additional keyboard other than the current one?

Customer: replied 2 months ago.
no additional other than current one
Expert:  Cody replied 2 months ago.

unplug keyboard

go to start menu --> computer management --> device manager --> keyboard right click on keyboard uninstall driver --> restart

plug keyboard back in

Customer: replied 2 months ago.
Did not resolve problem
Expert:  Cody replied 2 months ago.

have you tried a different usb port?

It's leaning towards a hardware issue since we reinstalled the driver for the keyboard.

Customer: replied 2 months ago.
Can we talk?
Expert:  Cody replied 2 months ago.

what do yo mean?

Customer: replied 2 months ago.
On the phone rather than texts
Expert:  Cody replied 2 months ago.

I'm not available for a phone call, but I don't think there is anything else we can look at. If you can get another keyboard to test and it still happens then we can further troubleshoot but I'm sure this is a hardware issue on the keyboard.

Customer: replied 2 months ago.
Is that in addition to the $40 that this call is costing me?
Expert:  Cody replied 2 months ago.

If you're referring to remote support we can do it for much lower, but I'm not positive it can be fixed.

Customer: replied 2 months ago.
If it is a hardware issue, does that mean i need a nee keyboard?
Expert:  Cody replied 2 months ago.

yes I would look for a new keyboard, should be able to find a cheap one for around $15 at staples, walmart, bestbuy