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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm locked out of my computer after Microsoft automatically

Customer Question

I'm locked out of my computer after Microsoft automatically upgraded
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you being told the password ***** ***** or are you getting a different error?

Expert:  Byron replied 4 months ago.

Is this a Windows 10 computer that displays your email address on the login screen?

Customer: replied 4 months ago.
I'm being told the lin number is ***** and I don't have a Microsoft acct
Customer: replied 4 months ago.
My pin was working until Microsoft automatically upgraded and now I'm locked out
Customer: replied 4 months ago.
I only want free advice. I'm not paying more than $5
Expert:  Byron replied 4 months ago.

Thank you. On the login screen click Sign in Options.

You'll see two icons. Click the one that does not look like a keypad

and you'll then be asked to enter your password.

Customer: replied 4 months ago.
Ok dont have a password
Customer: replied 4 months ago.
Never had this trouble before.
Expert:  Byron replied 4 months ago.

The latest round of Windows updates has caused many people this problem.

If you never created a password ***** used an email address when setting up the

computer the only way back in is to do a reset of the computer. Any personal files

will be lost.

Customer: replied 4 months ago.
Guess I'm screwed. I don't have another way
Expert:  Byron replied 4 months ago.

While looking at the login screen, hold down the Shift key (and keep holding it down)

and click the Power icon in the lower right corner (far right) and select Restart.

Release the Shift key 3 - 4 seconds after clicking Restart.

From the Choose an Option screen click Troubleshoot

click Reset this PC

click Remove Everything

click Just Remove Files

If asked select on the disk where Windows is installed.

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