Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I see you have requested a phone call. The remote support and phone call is a separate offer.
I will send one for the remote support. If you do not want that offer, we can continue here written.
I will need to know a few things as well.
What type of computer are you on and what operating system?
When you say trying to load and difficulty, please explain what you mean or any exact error messages,
password ***** etc.