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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Pinnacle Studio 16 Plus with windows 8.1 and I'm

Customer Question

Hi I have Pinnacle Studio 16 Plus with windows 8.1 and I'm receiving error messages when I try to load the disk on my new HP computer.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP envy Phoenix
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's it just wondering why my software isn't working
Submitted: 21 days ago.
Category: Computer
Expert:  Jason Jones replied 21 days ago.

I am the person that will be helping you today.

May I ask what the error message(s) are that you are receiving? If you wish, I can remote into your system and install this for you.

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 21 days ago.
I thought I was speaking with a Pinnacle support rep. what is this and how can you help? Confused
Expert:  Jason Jones replied 21 days ago.

We are a group of experts from around the world that help people with their problems. Do you wish to continue?

Expert:  Jason Jones replied 21 days ago.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.