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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30138
Experience:  Over 20 years of consulting to the IT industry
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Thank you! My daughter's convertible laptop/tablet will not

Customer Question

Thank you! My daughter's convertible laptop/tablet will not power on. We have put it on the charger, the charge light comes on but even after 24 hours, the tablet will not come on.
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: Sorry to say, I'm not 100% sure. It is an Asus convertible laptop manufactured 10/2013. I have the #s from the back: DAN0BC16088043B ALSO: T100TA/C1/GR
JA: Have you installed any updates recently?
Customer: No unless they were automatic updates. The last update was probably 2 weeks ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't believe so. Thank you.
Submitted: 20 days ago.
Category: Computer
Expert:  Richard replied 20 days ago.

Hi there and welcome

Can you remove the power cable to the Laptop then hold the power button in for 60 seconds then release.

Then connect the power cable and tell me if it now powers on please.