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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My niece set up a gmail account on my samsung galaxy that I

Customer Question

My niece set up a gmail account on my samsung galaxy that I bought for my nephew and I had to do a wipe and factory re-set but now she does not rememeber the google account password ***** required in order to access the tablet. Can I have the account removed and start fresh?
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Samsung Galaxy E Tab
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Jerry Hannell replied 2 months ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 2 months ago.

hi, what is the email address you are having problems with?