I'm sorry about the issue. Can you please press and hold the power on / off button on your computer for about 10 seconds, then turn it back on and check?
- What's showing on the computer's screen now after trying the above step? Also, what's the model of your computer?
Please reply at the box below to continue. Thank you,
Can you please disconnect the power cord from the computer for about 20 seconds, then re-connect. Then turn on the computer, and check.
Is there any power / light? Is there any noise? Is there anything showing on the computer's screen?
Please let m know. Thank you,
Please disconnect both power cords from the desktop computer and the monitor
, then disconnect the monitor cable from both computer and monitor
, then reconnect power cord to the monitor and turn on the monitor
, then reconnect monitor cable securely to both monitor and computer
, then reconnect power cord to computer
, then turn on computer and check.
Please let me know. Thank you,
I'm sorry. This looks like a hardware issue. Do you have another desktop computer or a laptop computer for testing the monitor on?
Have you tried connecting the monitor to the working computer in order to see if the monitor is working fine with the working computer? Thank you,
Thank you. After our troubleshooting, this confirms there is hardware issue with the problematic computer. It seems the motherboard or the graphics card might be bad; you can try installing a new graphics card to the problematic computer and check. Though the computer is a few years old, so it's likely not worth to continue troubleshooting it.
- Is there any data / file you need from the problematic computer? Thank you,
1. If you'd like to continue troubleshoot, then buy a new graphics card from your local computer store, then replace / install it on the problematic computer, then connect the monitor to the new graphics card's connector, then turn on and check.
2. If you'd just like to get your data, then you can take out the hard drive from the problematic computer, then install / connect it to an external USB hard drive enclosure (or adapter, which you can get from your local computer store), then connect the enclosure / adapter to a USB port on the working computer, then you can get your data / files out.
You did not write what you have already tried previously, so I'm sorry that I wrote some duplicate troubleshooting steps as I did not know. I'm sorry again about the hardware issue. Is there anything else you need today? Thank you for your patience.
You're welcome. OK, if you need help with anything else later on, please let me know any time. Thank you,
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