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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Had to uninstall and install firefox due to "couldn't load

Customer Question

had to uninstall and install firefox due to "couldn't load xpcom" message. Is this the reason all my bookmarks are gone?
JA: How much experience do you have with this particular machine?
Customer: lots
JA: Have you installed any updates recently?
Customer: y
JA: Anything else you want the computer expert to know before I connect you?
Customer: n
Submitted: 18 days ago.
Category: Computer
Expert:  Jason Jones replied 18 days ago.

I am the person that will be helping you today.

If you uninstalled Firefox, that is why your bookmarks are gone. May I ask which version of Windows you are using? We may be able to retrieve the bookmarks.

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 18 days ago.
windows 7 ultimatw
Expert:  Jason Jones replied 18 days ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 18 days ago.
no...i thought it was $5..not $35
Expert:  Jason Jones replied 18 days ago.

Oh. Okay. Do you want me to send up your refund? The $5 was just a deposit.