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Hello,I am the person that will be helping you today.
If you uninstalled Firefox, that is why your bookmarks are gone. May I ask which version of Windows you are using? We may be able to retrieve the bookmarks.
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Oh. Okay. Do you want me to send up your refund? The $5 was just a deposit.