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Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. The computer is restarting automatically or you are restarting it manually ?
Can you explain, what is exactly happening, when you try to start Windows ?
Do you have any external hdd attached with the laptop ?
OK, that is not the issue, do you have any external hdd or flash drive attached ?
No, it is not possible. That is an optional service offered by the computer.
Please turn off the PC then, turn on and hold the shift key and start tapping the F8 key with another finger, let me know what happens.
Press the F12 button and let me know, what options do you see ?
Ok, select Windows boot manager and check what happens.
OK, wait and let me know what happens.
Which picture came after diagnostic ?
The previous expert has opted out of this question, so I will help you now.
1) Please press and hold down the power button for 30 seconds. During this time the computer will turn off.
2) Press and release the power bottom to turn computer back on
3) Without pressing ANY keys , please tell me exactly what happens and where it appears to hang.
actually , I have , but I would like you to perform these steps:
Sorry for the delay in response. We had connection problem here.