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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot connect to internet on acer1470 using pluglink

Customer Question

cannot connect to internet on acer1470 using pluglink Relaced one bad pluglink
JA: Have you tested the connections by doing a ping utility test?
Customer: Don't know how
JA: Have you installed any updates recently?
Customer: critical update 8/28 tried to restore past it did not work
JA: Anything else you want the computer expert to know before I connect you?
Customer: worked with uversoe no avail
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello Robert, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

In the lower right corner of your screen, by the clock, there should be an icon for your internet. Looks like a computer screen with a plug next to it. When you hover your mouse over it, what does it say about the internet connection?

Expert:  technicalcat replied 2 months ago.

In the lower right corner of your screen, by the clock, there should be an icon for your internet. Looks like a computer screen with a plug next to it. When you hover your mouse over it, what does it say about the internet connection?

Please type your reply to me in the box below.

Customer: replied 2 months ago.
Plug links were bad and were replaced, no problem with the computer. A refund is requested. Thank you for responding.
Expert:  Andrew James replied 2 months ago.

I sent a refund request to customer service, they should reach out to you shortly.

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