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Hello Robert, and thank you for using this service.
Sorry to hear you are having trouble. I will help you now.
In the lower right corner of your screen, by the clock, there should be an icon for your internet. Looks like a computer screen with a plug next to it. When you hover your mouse over it, what does it say about the internet connection?
Please type your reply to me in the box below.
I sent a refund request to customer service, they should reach out to you shortly.