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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My website is on firefox and I cannot upload video because

Customer Question

my website is on firefox and I cannot upload video because it does not recognize media player. what shall I do. Do I change default?
JA: What kind of computer do you have?
Customer: Aspire 5517
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes. I converted an Avi to flv but it will not show in file to be uploaded. Do I have window 10 with shockwave or Adobe flash? Do I need it.
Submitted: 3 months ago.
Category: Computer
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 3 months ago.

Could you please let me know the website you are trying to upload the video also the size of the video too?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you.

Expert:  John replied 3 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

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