How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4520
Experience:  B.Sc. Computer Science with Honors
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

My kindle is stuck with a pic of the connector plug, an

Customer Question

my kindle is stuck with a pic of the connector plug, an arrow and a zigzag, with a rectangle above it
cannot get any movement at all
Submitted: 20 days ago.
Category: Computer
Expert:  Michelle replied 20 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 20 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Press and hold down the power button on the kindle for 45 seconds and then release it wait for another 2 mins and then power it back on.

let me know how it goes.