Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Press and hold down the power button on the kindle for 45 seconds and then release it wait for another 2 mins and then power it back on.
let me know how it goes.