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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a failed device code w1rfb5tp9-3rm94a

Customer Question

Hi I have a failed device code w1rfb5tp9-3rm94a
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Is this on startup or are you logged in?

Customer: replied 8 months ago.
The laptop was slow and not really working as it should and so I ran the hardware scan
Customer: replied 8 months ago.
Using Lenovo solution centre
Customer: replied 8 months ago.
All tests passed and this is the only error that came up
Customer: replied 8 months ago.
Hey Cody. Are you there
Customer: replied 8 months ago.
Hello
Expert:  Cody replied 8 months ago.

did it say what it was for, hard drive memory.. etc?

Customer: replied 8 months ago.
It's under storage device
Customer: replied 8 months ago.
Wdc wd10jpcx-24ue4t0
Customer: replied 8 months ago.
probably hard drive
Expert:  Cody replied 8 months ago.

go to start menu --> computer --> right click on C drive --> properties --> tools --> select check disk

Customer: replied 8 months ago.
Ok scanning now
Expert:  Cody replied 8 months ago.

alright

Customer: replied 8 months ago.
Ok it says no errors found
Expert:  Cody replied 8 months ago.

is there an error code on the hardware scan?

Customer: replied 8 months ago.
The code in my question was the error code on the hardware scan.
Customer: replied 8 months ago.
The check disk scan said no errors
Expert:  Cody replied 8 months ago.

does it say the warranty date on the bottom of the solution center?

Customer: replied 8 months ago.
It's out of warranty
Customer: replied 8 months ago.
It just says expired
Expert:  Cody replied 8 months ago.

I would make sure any important files are backed up.

The hard drive maybe going bad which is why the Lenovo scan has that error, but its not bad enough that Windows didn't find any errors.

Customer: replied 8 months ago.
but what does that error code mean
Expert:  Cody replied 8 months ago.

it should say what point it failed on, smart test, read test.. etc

Expert:  Cody replied 8 months ago.

I don't know what specifically that code means.

Customer: replied 8 months ago.
If you don't know what it means. I will have to call Lenovo and find out
Customer: replied 8 months ago.
There is a x on the targeted read test
Customer: replied 8 months ago.
All others are a check mark
Customer: replied 8 months ago.
Hi Cody. This is just taking too long. I am sorry but I am not satisfied with this support.
Customer: replied 8 months ago.
you don't know what it specifically means
Customer: replied 8 months ago.
Could please process a refund of the deposit
Customer: replied 8 months ago.
ensure no other charges