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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have not been able to get my email since Tuesday. Have

Customer Question

I have not been able to get my email since Tuesday. Have checked with cable company and Apple since have a mac All good tried today and just got two messages But cannot get my email
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: I have iMac late 2012 version I am running mac os. sierra when I installed sierra is when all the trouble seemed to start?????
JA: Have you installed any updates recently?
Customer: No Shall I check for updates, I don't think there are any but will check.
JA: Anything else you want the computer expert to know before I connect you?
Customer: There are no updates I had already checked that with apple, but just checked again but there are none.
Submitted: 25 days ago.
Category: Computer
Expert:  Dustin replied 25 days ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 25 days ago.
  1. How do you access your email currently, through a web browser or using a program such as Mac mail or Outlook 2011 or 2016?
  2. What company is your non working email address with, etc?
  3. When you try to access your mail now, what exactly happens, do you receive any error messages and if so what are they, word for word.

Thank you,

Dustin S

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