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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35256
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Firefox crashes almost instantly on almost all sites even my

Customer Question

firefox crashes almost instantly on almost all sites even my email provider
JA: Just to clarify, what email service provider are you using?
Customer: tds.net
JA: Have you installed any updates recently?
Customer: just upgraded firefox, but old version was doing same thing. I haven't used this computer for internet for a while.
JA: Anything else you want the computer expert to know before I connect you?
Customer: that is it
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is another internet browser, such as Internet Explorer, Chrome, Safari, etc., currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Solution #1:

- In Firefox program, click on the 3-bar icon at the upper right corner, then click on the ? (question mark) icon at bottom, then click on option Troubleshooting information. Then click on Reset Firefox..., then click on Refresh Firefox, then wait a bit, and check.

Solution #2:

- If needed, click on the 3-bar icon at the upper right corner in Firefox program, then click on option History, then click on Clear recent history.... Then at the item Time range to clear, click on the option Everything from the drop-down list. Then check the two boxes Cached and Offline Website Data, then click on Clear now, and wait a bit and check.

Solution #3:

- Open Internet Explorer program or Safari application, and check Internet with it.

Solution #4:

- Use the Google Chrome program for Internet access and check:

https://www.google.com/chrome/

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,