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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this Can you tell me a little more about the problem, please? Who is your email provider? Or what's the last part of your email address...the part after the @ sign? How do you access your email? Are you using a third party program like Outlook, or Thunderbird?
It would also be helpful to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X".
Would you consider allowing to connect to your computer remotely and work on this while you watch? It would be the fastest and easiest way to fix the issue.
Some of your server settings are incorrect. For gmail your settings need to be as follows:
Incoming Mail (IMAP) Server
Requires SSL: Yes
Outgoing Mail (SMTP) Server
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL: 465
Port for TLS/STARTTLS: 587
Do you know how to change those settings?
You may have to go to advanced settings to see all of them. I can be of more help if you tell me what software you're trying to configure (Outlook or Thunderbird, or something else) and what Operating system you have on your computer.
If you're not sure, please click this link and tell me what you see:
I understand your reluctance to allow someone else to connect to your computer. I would like to reassure you however, that you will be able to see everything that I am doing, and we will be able to chat while I am working on it. If at any point you are uncomfortable, you can click on the x in the upper right hand corner to end the session and I will no longer have access to your computer.
If you still don't feel comfortable with that, please just tell me what software you are using and what Operating system you have and I can provide detailed step by step instructions right here.