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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I turne3d on my computer and went to see my emails, all

Customer Question

when I turne3d on my computer and went to see my emails, all emails were from several prior years (eg, 2013). This also was true on my iphone and my ipad. I could not get to 2016 emails. Help !!!!
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

What does your email end in? @gmail, outlook, yahoo etc?

How are you accessing the email? by using a program like thunderbird, the email icon on your

computer, or through firefox to login?

Customer: replied 2 months ago.
Let's try alone
Expert:  Isaac Franklin replied 2 months ago.

I do not understand your response? Please clarify?

Customer: replied 2 months ago.
I prefer to not use secure remote assistance
Expert:  Isaac Franklin replied 2 months ago.

My apologies. That is 'automated' by the system. Just ignore it and we will continue here written.

What does your email end in? @gmail, outlook, yahoo etc?

How are you accessing the email? by using a program like thunderbird, the email icon on your

computer, or through firefox to login?

Customer: replied 2 months ago.
gmail
through firefox
Expert:  Isaac Franklin replied 2 months ago.

Thank you. Do you have more than one gmail account?

Customer: replied 2 months ago.
Isaac, where are yiu
Expert:  Isaac Franklin replied 2 months ago.

Are you seeing my replies Donald?

Customer: replied 2 months ago.
No switch
Expert:  Isaac Franklin replied 2 months ago.

No switch? I do not understand?

Expert:  Isaac Franklin replied 2 months ago.

I am sending you a guide to 'find' your 2016 emails in gmail. However, it may be a setting you

have as well or if you have another gmail, it isnt on the right view. It could be several things.

Difficult to know without 'seeing' what you see. If you decide later to do the remote support session,

if we cannot find the emails, that remote support is 100% money back.

Please follow the guide and let me know if you are successful.

https://support.google.com/mail/answer/7015314?hl=en