I'm sorry about the issue. Since keyboard does move, then it is working, so that is a good news. The issue is likely with a wrong setting; I can help fixing this.
Does his computer have windows xp, vista, or 7 or 8 or 10?
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Thank you. Can you please try the following fist:
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Please let me know if there is any trouble following my steps above, or if it does not work, so I can troubleshoot the issue further.
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