Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Could you let me know what's your Google email address?
Please reply back using the box below; thank you.
You may reset the password ***** your Google account using the following link:
Follow the on-screen prompts to verify your identity using the recovery info, e.g. phone number, set for the account - done that, it will allow you to reset and create a new password ***** your account thereafter.
If you need more help, please use the Reply box below to continue our conversation.
Otherwise, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way that I'll be credited for assisting you today. Thank you.
Please carry out the steps provided in my above reply now, and check if this allows you to reset and use a new password ***** your Google account itself. You may update me on the results on this page itself, using the Reply box below. Thank you.