Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please explain your question a little more - "it still shows a different number of people on each of them" - what is it that you are referencing and asking about please?
They are different software, of course, so they may have different settings, as to what to show, what to include, and so forth.
I recommend that you try going through settings for one, and for the other, and find the disagreements in the settings, esp. for people included.
OK, I understand.
I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at
However, I have also passed your request for a refund on to Customer Support at JustAnswer.com.
Thank you for asking your question here at JustAnswer.com.