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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get my computer to start up expect the Bios setup

Customer Question

I cannot get my computer to start up expect
the Bios setup utility acer z3-605
Submitted: 5 months ago.
Category: Computer
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 months ago.

When you get into the Bios, there should be a button at the top right left, or bottom right or left of the screen that defines a key such as F10 and then says "Load defaults and exit "

lets try to load defaults and exit, and let the computer restart. let me know what happens.

Dustin S

Expert:  Dustin replied 5 months ago.

If these steps didnt work or if you couldnt complete them, let me know.

Dustin S

Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 months ago.
this is a different computer from this one I'm on now can you still help me fix it
Expert:  Dustin replied 5 months ago.

Until we get the computer to boot, or until we get it to recognize the hard drive.. It wont help if I connect t o a different computer.. Not yet..

For now, can you clarify if you read and completed the steps I suggested here?

When you get into the Bios,( setup utility ) there should be a button at the top right left, or bottom right or left of the screen that defines a key such as F10 and then says "Load defaults and exit "

lets try to load defaults and exit, and let the computer restart. let me know what happens.

Dustin S

Customer: replied 5 months ago.
I'm passed that it wants me to add administration windows system 32
Expert:  Dustin replied 5 months ago.

Im sorry, could you type verbatim what it wants you to add?

What exactly is it showing and saying on screen?

Customer: replied 5 months ago.
Microsoft windows[verison10.0.14393] it wants program like cmd
Expert:  Dustin replied 5 months ago.

I dont know what you mean it wanst a program like command..

I need to know exactly word for word what it is saying and asking for on screen.

Thank you!

Customer: replied 5 months ago.
x:\windows\system32>
Customer: replied 5 months ago.
it wants me to type something in but I do not know what to type
Expert:  Dustin replied 5 months ago.

Ahh.. thats what you see?

Did this machine have windows 10 installed on it previously?

Also, can you verify if you chose to load defaults and exit when we were in the setup utility?

Customer: replied 5 months ago.
it was windows8.1 an upgraded to windows10 an would not do the last update I August I loaded defaults an exit in bioas
Expert:  Dustin replied 5 months ago.

Ok, lets go back to the bios..

Were looking for secure boot.. It may be in the boot section, or security section..

lets disabled secure boot.

Then, save the settings and exit.. And then let the computer start.. does it go to a different screen now?

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