Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?What is the exact make/model of your computer ?
What is the exact make/model of the router you reset?
Are you able to use an either net cord to the computer at this time?
a thick cord that has what looks like a fat phone cord attachment on the end.
If you run it straight from your router to your computer, it will give you internet
and we can fix the wifi portion that way.
But, also, can your phone connect to your wifi now that you reset the router?
(determining if it is the router problem or computer that cannot see it)
Okay, but the software wouldnt usually effect it.
When you go to your wifi to connect, do you see anything there that says
linksys? If you 'hard' reset the router, it would clear what you named your router.
Depending on how you reset it