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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need help ASAP with my computer which is presently offline

Customer Question

I need help ASAP with my computer which is presently offline since I tried to reset the router. i am calling on my cell. Help!!!
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What is the exact make/model of your computer ?

What is the exact make/model of the router you reset?

Customer: replied 3 months ago.
Dell XPS Windows 7 professio al. My router is Li ksys E900. With Ip address 192.168.1.1
I am. Urrently offline since I tried to reset the router and the only way I can talk to you is on this cellphone. You will have to call me at(###) ###-#### Need help urgently as I am leaving country tomorrow!!#
Customer: replied 3 months ago.
Phone me and if you can connect me uou can fix directly
Expert:  Isaac Franklin replied 3 months ago.

Are you able to use an either net cord to the computer at this time?

Customer: replied 3 months ago.
What does that look like
Expert:  Isaac Franklin replied 3 months ago.

a thick cord that has what looks like a fat phone cord attachment on the end.

If you run it straight from your router to your computer, it will give you internet

and we can fix the wifi portion that way.

But, also, can your phone connect to your wifi now that you reset the router?

(determining if it is the router problem or computer that cannot see it)

Customer: replied 3 months ago.
I discovered the vandroid vphone vwas not connecting wifily and the problem was it didn't recognise my routers password. But the computet connected fine. So I tried to reset the router and lost my computer connection. I am now running the linksys disc to see if I csn at least get the computet online
Customer: replied 3 months ago.
In the time I have wasted I managed to fix this myself. No longer need your service
Expert:  Isaac Franklin replied 3 months ago.

Okay, but the software wouldnt usually effect it.

When you go to your wifi to connect, do you see anything there that says

linksys? If you 'hard' reset the router, it would clear what you named your router.

Depending on how you reset it

Customer: replied 3 months ago.
rhanks for trying to help which you didn't because why didn't uhh ou call me as I TOLD you to do. You are fired. i am NOT pauing for nothing