Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
This is an issue ive fixed and guided people through fixing countless times. But before I try to assist you we need to clarify something. This is a paid technical support site. All of us here are verified professionals in our fields. The 5$ and the screen that mentions it clearly says 5$ is only a deposit and the rest will be charged if and when an expert responds to you.
So my question to you now is, do you want to continue with paid professional support now on the understanding that even at full price our services still come in at 50% or less then any legitimate competitor. ( A quick call to the geek squad will verify that they will charge 150$ or more for this type of issue and wont guarantee a fix or offer a refund if you arent satisfied. We do)
So, do you want to continue working this issue together?
Or, do you want a refund now?
Thank you for your response,
Senior Technician and Network Switching Systems Operator / Maintainer.