How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My acer is stuck in automatic repair loop, can you help me,

Customer Question

my acer is stuck in automatic repair loop, can you help me
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: my acer is E 1(###) ###-####
JA: Have you installed any updates recently?
Customer: yes about two days ago and then power in neighbor went out so it has been stuck in automatic repair after updating
JA: Anything else you want the computer expert to know before I connect you?
Customer: isn't that enough information
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

What version of Windows? 8 or 10?

Customer: replied 2 months ago.
intel pentium 8960 processor 2.2 ghz, 2mb 8
Customer: replied 2 months ago.
windows 8
Customer: replied 2 months ago.
I gave you 5.00 you should told me you were going to ask for more, i wouldn't have bother with you
Customer: replied 2 months ago.
give me my money back now you full of bs
Expert:  technicalcat replied 2 months ago.

Are you able to get to a boot menu?

Customer: replied 2 months ago.
what is 25.00 for i donated 5.00 you should have told me this in the begining i would not be here now please give me my 5.00 back
Customer: replied 2 months ago.
I can only get shut down and advance options, then advance options give me three choices continue trouble shoot and turn off, hit trouble shoot, i get refresh, reset advance options, neither of those work, then i get 6 choices neither work
Customer: replied 2 months ago.
automatic repair could not repair because it don't need repairing
Customer: replied 2 months ago.
hello
Expert:  technicalcat replied 2 months ago.

Sorry, I am out of ideas. Will opt out to other experts for review.

Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

This is an issue ive fixed and guided people through fixing countless times. But before I try to assist you we need to clarify something. This is a paid technical support site. All of us here are verified professionals in our fields. The 5$ and the screen that mentions it clearly says 5$ is only a deposit and the rest will be charged if and when an expert responds to you.

So my question to you now is, do you want to continue with paid professional support now on the understanding that even at full price our services still come in at 50% or less then any legitimate competitor. ( A quick call to the geek squad will verify that they will charge 150$ or more for this type of issue and wont guarantee a fix or offer a refund if you arent satisfied. We do)

So, do you want to continue working this issue together?

Or, do you want a refund now?

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 2 months ago.
last night you ask for 25.00 and i see the price just went up 14.00 more dollars, however acer and the computer repair said between 15.00 and 25.00 give back the 5.00 dollars
Expert:  Dustin replied 2 months ago.

Not a problem, heres the link where you can contact customer service and submit your refund request.

www.justanswer.com/refund/

Related Computer Questions