I'm sorry about the issue. Is there any error or message?
Does your Asus Asus f555y laptop have windows xp, vista, or 7 or 8 or 10?
Please reply at the box below. Thank you,
Thank you. What is the email address currently showing on your Asus laptop's screen?
What's the exact error or message?
Shut down / restart the laptop, then if it asks for PIN or something else, then under the Sign-in options, select some icon below it for any other sign-in option. Does it show any email address at all?
Please let me know. Thank you,
Is your hotmail email password ***** working at the hotmail.com website?
Did you use any other email address on the Asus laptop previously?
If you use the other icon for password, and when you enter the password, does it say incorrect password ***** something else? Does it give you any other option?
I'm sorry. The automatic update could be corrupted. Did you use any other password *****?
You've been using one PIN and one Password ***** your Asus laptop right?
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
I'm sorry; I can continue to help.
How are you? I'd like to check if you still need help with this issue and/or with anything else.