Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Can you tell me the previous ending to your yahoo account, such as @yahoo.com or @att,.yahoo.com ?
My apologies for the delay, I thought this might have been a merged account issues or something similar.
Since your account ends with @yahoo.com, its not a merged account issue.
Next question, when you say you can still sign in using the same password, are you using the Same yahoo address and the same password ***** sign in?
And where are you signing in? at y ahoo.com, or att.net or somewhere else?
You cannot expect an immediate response when you respond 16 hours later and at lunch time.
And rest assured, if I cant help you resolve the issue then you will receive a full refund.
With that being said, one of two things may be happening here. Your account could be an alias..
Since you can sign in, please follow the steps on this page and when you get to account info, aliases, let me know if you see any other accounts listed or just the one single account.
No worries, I doubt you expected it would take more then a few messages to fix the issue and we didnt discuss times we could connect or work with each other.
Here is what I am going to suggest. It would be infinitely easier if I was able to connect to your computer from here, and then help you sign into the account on screen, so I can investigate this issue directly and in front of you. Due to site policies I have to send that offer to you as a premium service offer, but I do have the latitude to reduce the price for that service.
I will send that offer now, you dont have to accept it but this will help us work through the issue a bit faster and give us the best chance of finding the problem, and solution.
Remote support is usually an additional 39.99.
Remote support is not included in the cost of written support and this is done to keep our written support costs as low as possible. Even with the normal remote support fee our service comes in about half the cost of our competitors and we are the only reputable company that offers a fix the problem, or issue a full refund policy.
As far as not authorizing the 39$, on the initial page it shows right at the top that there is a 5$ deposit and then the rest is charged when an expert first responds to you.
if you want to stop now, I can send you the refund link and we can discontinue this session.
Here is the refund link.
I do hope you are able to resolve the issue on your own. On a side note, when you do "spread the word" about our services please remember to include the facts that after having an intelligent, constructive conversation with a dedicated professional, you still received a full refund after you chose to quit.
No one can help you unless you take a less hostile approach to the support process and stick with the process till a resolution is found.