How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cory Your Own Question

Cory, Computer Technician
Category: Computer
Satisfied Customers: 3230
Experience:  Computer Repair Technician 5+ Years
Type Your Computer Question Here...
Cory is online now
A new question is answered every 9 seconds

How do I change a password I do not know or get a new

Customer Question

How do I change a password ***** do not know or get a new password ***** knowing what the old one is?
Submitted: 26 days ago.
Category: Computer
Expert:  Cory replied 26 days ago.

Welcome, I am Cory. Thank you for asking your question today.

What are you trying to change the password *****?

Customer: replied 26 days ago.
I don't know what it is and I need it to install a 2010 version of office
Customer: replied 26 days ago.
I need to change it to a new one.
Customer: replied 26 days ago.
As long as you change it to one I know
Expert:  Cory replied 26 days ago.

Is this on the office website?

Expert:  Cory replied 26 days ago.

Did you purchase it with an MSN/Hotmail/Live/Outlook account?

Customer: replied 22 days ago.
I purchased it from Staples and in order to install it I need to know what my microsoft account number is. I can't get that without knowing the password.
Customer: replied 22 days ago.
Do you understand my delema now.
Expert:  Cory replied 22 days ago.

Yes, I do.

You can contact Microsoft about the office product at(###) ###-####

When you contact them, they will be able to look up the account info and get you need to install Office.

Please let me know if you have any other questions.

Related Computer Questions