Hi there it looks like you have contacted us (Just Answer) by mistake. We are not affiliated with eBay or any eBay seller. You will need to contact the seller of that item through ebay. If you would like to pay for assistance for me to assist you with that, I can certainly do that. If you have indeed reached us by mistake you can contact***@******.*** and request a refund or I can forward the question to customer support for a refund.
I see... I am afraid we're not Asus (or affiliated with Asus either).
This is the site you need to visit https://www.asus.com/us/support/