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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Yes i am still here,There was a technical issue on our side that is what caused the delay.I apologize for the technical issue.
Are you using a Microsoft online account to login to windows 10 ?
I will explain to login to windows 10 are you using password ***** a online account like***@******.*** or are you using a local account just has a user name like Peter?
Also do you have another PC or a mobile device where you can chat from while doing the instructions i am going to give without interruption because some of the steps needs you to restart the PC couple of times.
OK no problem i understand.do you have another PC or a mobile device where you can chat from while doing the instructions i am going to give without interruption because some of the steps needs you to restart the PC couple of times.
Sorry to say i cannot provide phone support.
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Once you have done that i will give you instructions to do system restore to see if this can be fixed.
May i give you the instructions to do system restore?
Sorry about the confusion.If you want i can access your computer and check the issue directly.Let me know
Please give me a moment
I will open this to other experts who can provide you phone support.Please be online for couple of minutes
I think,I can help you in it.
Give me a min. I will give me one small document with step by step instruction ,You can follow them to resolve this issue.
I got your question,I worked on similar issue earlier. You just need to revert those updates and restore your PC to previous date.You need to type System resote in the serch box as shown in the attached image and then click on system restore option.
Follow the on-screen instructions and select the desired Restore Point when prompted. You can also click the Scan for affected programs button before going any further, to see what might change on your PC afterwards. When you’re happy to proceed, click Next. You will see image as shown below once you click on system restore.
Were you able to follow the above steps ? Any luck after doing this?
You need to open a start menu and then type System Resore.By pressing window button as well you will be able to open it.
Can we talk using skype ? Whenever you are available ?
Okay .Good Night !!
I can call you now. I just found a way to call Australia. Are you available now ?