Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Normally Banks dont send this long survey. I would suggest you to change your banking password ***** coded immediately.
Use another computer or a smartphone to update your banking passwords. Do not use the computer which has a problem with Chrome.
Let me know when you are ready we will remedy the problem.
Try this and check if this works then i can connect and get the problem fixed.
The $36 which you have been charged has not been released till your problem posted on the chat service is fixed however you were opting for an additional service Secure Remote Assistance which has an additional charge and that is an optional service for our customer. IF you want i can walk you through using the chat service and as the problem fixes you can accept my answer and if the problem is not fixed you get a full 100% refund as we have 100% customer satisfaction policy.
Let me know if you would like me to fix the problem for you.
Not a problem. In case you need any help feel free to ask i will be more than happy to assist you.
Have a good day.
Billing issue you can contact customer care as we do not have access to customer account.
Another expert here -- Would you like for me to fix the issue? I can have it fixed before Sunday when your son comes over.
I understand your frustration and I could start working on it within 2-3 minutes for you and have it fixed tonight. I will send you the offer and you can think it over.
I am only a technician on the site so I do not have access to the payment information but the remote assistance is an additional charge.
Okay, thank you.