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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Lenovo goes into preparing computer repair when I turn it

Customer Question

my Lenovo goes into preparing computer repair when I turn it on and then just goes to a blank screen
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: lenovo edge and windows
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Dan replied 3 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Please give me a minute to review your question.

Expert:  Dan replied 3 months ago.

How old is your computer?

Expert:  Dan replied 3 months ago.

Please let me know if you are able to continue now or would like to resume at a later time?