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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is there any way to get back my saved logins/passwords and

Customer Question

is there any way to get back my saved logins/passwords and browsing history?
I am using Firefox and a program asked to update an d i said yes. A few minutes later I noticed that all the saved logins and passwords were gone!
I never had this happen before.
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

If you deleted your browser all together and didnt back up the information, it is deleted.

However, your saved passwords could still be in your computer depending on how you set up your

manage sites/passwords. This will depend on what browser you are using. Even if the passwords are gone,

we can try to recover them if your computer was not set up to save it.

Let me know what you would like to do. I am sending you a remote support offer incase you want me to do this for you

and search that way. ONLY click accept on the REMOTE SUPPORT OFFER if you want to proceed that way. If not, just keep

replying written, ignore the remote request feature and we will continue that way until resolved.

~Franklin

Customer: replied 2 months ago.

Hey there, Isaac Franklin,

I apologize I have not been able to respond til now.

Let's attempt to do this w/o the remote hook-up.

If it is a big problem - I will live w/o them but I do use the Log-in/password ***** often since i don't always remember them.

So I am using Mozilla Firefox

Where should I look?

I did not delete the browser.

Customer: replied 2 months ago.

In your past two emails you have stated that you need more info.

Could you please be more specific about what you need?

Thank you

Terry

Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the name of the program that updated itself and you then removed?

Customer: replied 1 month ago.
Relist: No answer yet.
It continues to erase my saved logins/passwords as well as the history. It seems to be happening regularly. I am using Mozilla Firefox and it is the latest version.
Anybody help here?
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the saved logins issue?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 month ago.

yes I do

Expert:  IT Miro replied 1 month ago.

Hello again!

I can help you with the issue you described; however, to fully check all the possible options for retrieving lost logins, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello!

Let me know if you were able to receive my messages.

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