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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have used an email address and password for 10 years Now

Customer Question

I have used an email address and password ***** 10 years Now Google has changed it and I cannot find what it is. HELP!
JA: When did you last reset your username and password?
Customer: At least 5 yrs.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Sudipto replied 2 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Google never change the password ***** any email address, it seems your account is hacked, can you tell me, what you have tried so far to get back to your account, So, that I can skip those steps.

Customer: replied 2 months ago.
my server is Verizon . what can I do?
Expert:  Sudipto replied 2 months ago.

Let me know the email address.

Expert:  Robert M. replied 2 months ago.

is this a gmail account or a verizon email account ?