How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Personal PIN will not allow me to log on to desktop

Customer Question

personal PIN will not allow me to log on to desktop
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 2 months ago.

is it windows 10?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
are you there?
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 2 months ago.

yes i am and let me know are you logged in to a different computer?

Expert:  Michelle replied 2 months ago.

we will have to reset your account password ***** login to the problem computer.

Customer: replied 2 months ago.
ok
Expert:  Michelle replied 2 months ago.

Click here and follow the forgot password ***** steps on your screen.

Customer: replied 2 months ago.
none of this works. remember I cannot even get to my desktop, its asking me for my PIN and every time I out it in its says it's wrong.
Expert:  Michelle replied 2 months ago.

you would need another computer or a smart phone which has access to internet then you can reset it.

Expert:  Michelle replied 2 months ago.

if you dont have access to 2nd computer let me know the windows login user name i can try resetting it at my end

Expert:  Michelle replied 2 months ago.

http://go.microsoft.com/fwlink/p/?LinkId=242000

Click on the link above and follow the password ***** steps.