Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
On how many devices do you access yahoo email?
Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money.Its totally up to you to choose or deny the service as its an "optional" service.
let me know the yahoo address you are facing problem with.