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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2644
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I need help to change a password, It's an old Kindle VERSO,

Customer Question

I need help to change a password
JA: When did you last reset your username and password?
Customer: It's an old Kindle VERSO , so it's been a long time
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just need top Change the password so the device can be used again
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Since I'm not quite sure which model you have try these two methods.

On the password ***** enter###-##-####or if that's not working

enter "resetmykindle" without quotes. One of those should reset the device.

Let me know the result please.

Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Since I'm not quite sure which model you have try these two methods.

On the password ***** enter###-##-####or if that's not working

enter "resetmykindle" without quotes. One of those should reset the device.

Let me know the result please.

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