How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I started opening my computer with recognition, but I want

Customer Question

I started opening my computer with facial recognition, but I want to remove the photo and just open with my pin. How do I remove the photo?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell running Windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 3 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 3 months ago.

Are you using the Dell Fast Access 3.0 Facial Recognition Software?

Expert:  Quiksilver07070 replied 3 months ago.

or, are you using the Windows 10 HELLO facial recognition app?

Expert:  Quiksilver07070 replied 3 months ago.

Or, I can connect to your computer and show you how to enable or disable, so long as there is no problem with logging into the computer ofcourse.

If you cant login to Windows, then that is a different problem altogether.

Is that why you want to change from facial recognition to a PIN? Becaues you cant login to Windows anymore with your face?

Customer: replied 3 months ago.
No, I will work it out myself.
Expert:  Quiksilver07070 replied 3 months ago.

Okay.....best of luck.

Expert:  Viet - Computer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. I'm another tech. Do you still need help with this?

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please let me know; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 3 months ago.
No thank you.
Expert:  Viet - Computer Tech replied 3 months ago.

You're welcome. OK, we are canceling this per your request. If you still need help with this issue later on, and/or with anything else, please come back any time as you wish; we guarantee our service. Thank you,