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Are you using the Dell Fast Access 3.0 Facial Recognition Software?
or, are you using the Windows 10 HELLO facial recognition app?
Or, I can connect to your computer and show you how to enable or disable, so long as there is no problem with logging into the computer ofcourse.
If you cant login to Windows, then that is a different problem altogether.
Is that why you want to change from facial recognition to a PIN? Becaues you cant login to Windows anymore with your face?
Okay.....best of luck.
I'm sorry about the issue. I'm another tech. Do you still need help with this?
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
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