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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't access my e-mail account because I forgot the pass

Customer Question

I can't access my e-mail account because I forgot the pass word and i no longer have the cell phone on record.What can I do to solve this problem?
JA: Just to clarify, what email service provider are you using for this account?
Customer: Yahoo
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Computer
Expert:  Quiksilver07070 replied 24 days ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 24 days ago.

Well, your options are extremely limited at this point, if the cell phone number associated to your account for password ***** is no longer YOUR phone number.

That poses a very big challenge.

Did you setup an alternate email?

Did you setup the security questions?