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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Last time on got online, I couldn't access my account. They

Customer Question

last time on got online, I couldn't access my account. They said I had been hacked so they changed my password, which doesn't work now.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 27 days ago.
Category: Computer
Expert:  Mr.Med replied 27 days ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 27 days ago.

I'm sorry about the issue, it is your email account ? if yes what email service you are using such gmail, yahoo, aol ect..?