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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On Sunday night all my information in Google disappeared and

Customer Question

On Sunday night all my information in Google disappeared and I don't know how to get it back
JA: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was just working on the computer and all on sudden it went blank and my emails, my favorites everything was gone
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

May I connect to your computer so as to assess the situation?

Expert:  Byron replied 2 months ago.

From your computer, please click the link below (after reading this). On the page that opens after you click the link below, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=a5503bd7-e228-4bd7-90c6-844eb448d34e

Expert:  Byron replied 2 months ago.

I see you may be unavailable now. Please reply below when you have time to continue.