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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop computer downloaded updates a couple of weeks ago

Customer Question

My laptop computer downloaded updates a couple of weeks ago and now I cannot remote access my office computer,
Help please.
Submitted: 2 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 2 months ago.

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My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 2 months ago.

Did you use a VPN to connect to your computer at the office?

Can you still connect to the VPN?

Customer: replied 2 months ago.
I cannot connect to my desktop after the latest up
dates.
Expert:  Quiksilver07070 replied 2 months ago.

Yes, i know.....you said that.

Im asking.....did you use a VPN to remotely connect to your office computer FROM your laptop?

Customer: replied 2 months ago.
What's a VPN?
Expert:  Quiksilver07070 replied 2 months ago.

The office computer, might be off......after updates install the computer might have shut down.

That may be why you cant connect to it?

There are many many different reasons, why a remote connection wont work.

The updates COULD be a cause, but you could also be having an UNrelated issue to the updates.

Expert:  Quiksilver07070 replied 2 months ago.

a VPN is a Virtual Private Network.

Basically keeps your communications between your laptop and the office computer encrypted so nobody can hack you.

Customer: replied 2 months ago.
thank you.
Expert:  Quiksilver07070 replied 2 months ago.

Most people will use a VPN, for remote connections when the data is meant to stay secure.

.

But im stil not sure how you would connect to yoru office computyer?

Expert:  Quiksilver07070 replied 2 months ago.

can you explain to me how you would go about connecting to the office computer?

Expert:  Quiksilver07070 replied 2 months ago.

Hello, are you still with me here?

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