How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31287
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I have an ideacentre that will not come up. There is power,

Customer Question

I have an ideacentre that will not come up. There is power, but I cannot get the system to come up. It did try to restart and started an auto repair and now nothing. Is there a way to reset?
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello Cliff, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What model ideacenter is this? Also, which windows version are you running on it? 7, 8, or 10?

Customer: replied 2 months ago.
Ideacentre A540, Windows 10
Customer: replied 2 months ago.
Please email the steps
Expert:  technicalcat replied 2 months ago.

Please hold the power button in on the computer for 15 seconds. It will turn off during this time.

Wait 10 seconds.

Press and release power button.

Tell me exactly what you see until the system stops. Please do not press any keys during this process.

Customer: replied 2 months ago.
The indicator lights all come on on the bottom of the screen for power volume etc. They come on then go off. And keep repeating thos Cycle. The screen os black the whole time. Then the power shuts off. After 2 seconds it powers back on again. And repeats the same cycle.
Expert:  technicalcat replied 2 months ago.

Sorry, I am out of ideas. Will opt out to other experts for review. Another expert will be with you soon. Thanks.

Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you power off the computer

Then hold the left SHIFT key and with it held, power it on and keep tapping F8 until you get to a menu

Tell me please if you can get to this menu

Customer: replied 2 months ago.
No menu. Never gets that far before it powers down and then back on again.
Expert:  Richard replied 2 months ago.

ok, power it off

Hold F11 and with this held power it on

Keep F11 held until you get to a menu

Can you get to this?