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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why won't the serial number on the disc that came with my

Customer Question

Why won't the serial number on the disc that came with my Roxio Easy DVD and VHS 3 Plus software not activate my product? I have checked with customer service and they can not help me. I was given a ticket number, but I can not find it now. My name is*****
Submitted: 8 months ago.
Category: Computer
Expert:  arsufi2002 replied 8 months ago.

Hi

My name is ***** ***** of the expert in Computer Category. I would like to assist you with your issue and would be your active expert..

Expert:  arsufi2002 replied 8 months ago.

Have you installed Roxio Easy DVD software right from same disk

or You just downloaded software from internet and use key on disc to activate

Please reply

Customer: replied 8 months ago.
I used the same disc. I have already registered the product. I would like to be able to fix the problem myself using your directions.
Expert:  arsufi2002 replied 8 months ago.

What you mean when you say registered...

Did it mean the key you entered worked..

Customer: replied 8 months ago.
In my email, I had a message saying that my product was registered and was given a link to continue the process. I have not done that yet. Earlier. I did not know that an email had been sent telling me about the registration of my product. Is everything ok?
Expert:  arsufi2002 replied 8 months ago.

Have you received the Product key?

The product gets registered only when you apply the key

Expert:  arsufi2002 replied 8 months ago.

Did "Roxio Easy DVD" software shows its registered?

Customer: replied 8 months ago.
No, the product key has not been received as of yet. No.
Expert:  arsufi2002 replied 8 months ago.

I can start a secure remote session if you want me to check..

Expert:  arsufi2002 replied 8 months ago.

Do you mind starting a remote session..

Expert:  arsufi2002 replied 8 months ago.

Find product key on your email..

You can use that key to register Roxio software

Customer: replied 8 months ago.
The email about the registration of my product came from the Roxio Registration Services with password ***** for a title. I would not want you to do a secure remote assistance on my computer. I trust only my son-in-law to do this procedure.
Expert:  arsufi2002 replied 8 months ago.

Can you tell me the Roxio software version please?

Customer: replied 8 months ago.
It is Roxio Easy VHS to DVD 3 Plus
Customer: replied 8 months ago.
I do not have any registration for this product, just a new password.
Expert:  arsufi2002 replied 8 months ago.

The password ***** received is the Roxio Account password..

You may login to below Roxio account, from there you can find out the key

https://www.roxio.com/registration/login.aspx?lang=enu

Customer: replied 8 months ago.
Is the product key 25 characters long or is it the serial number? I entered the serial number and I was just told that my product is already registered.
Customer: replied 8 months ago.
I used the link https://www.roxio.com/registration/login.aspx?lang=enu
Expert:  arsufi2002 replied 8 months ago.

Does software shows its registered..

Expert:  arsufi2002 replied 8 months ago.

Dear *****,

Its just a 10mins job if you allow me a remote session.

Expert:  arsufi2002 replied 8 months ago.

or

You may open Roxio software and see about section. It tells us whether software is registered or not

Expert:  arsufi2002 replied 8 months ago.

Procedure:

  1. Click above link
  2. Click "I Agree"
  3. Click "Download"
  4. Double click file to run tool
Expert:  arsufi2002 replied 8 months ago.

Are you there

Expert:  arsufi2002 replied 8 months ago.

Dear *****,

Are you still there

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