How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am denied access. I have a mac, I have had site migration,

Customer Question

I am denied access.
JA: What kind of computer do you have?
Customer: I have a mac
JA: Have you installed any updates recently?
Customer: I have had site migration
JA: Anything else you want the computer expert to know before I connect you?
Customer: When and if I manage to upload the email, I have a few minutes with it and then I am "denied access" and cannot continue.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

First, which email service are you using? And how exactly are you accessing it?

Customer: replied 8 months ago.

round cube of thunderbird

Expert:  Richard replied 8 months ago.

ok, so you are getting the error within Thunderbird?

Customer: replied 8 months ago.

Yes. As far as I know. Having my email covering the browser, I have been told: An error occurred. Access denied.

I have also had flash before me: Your login details do not match our records. I have used these details for years. Recently I have been trying to eliminate a multitude of emails but have been unable to do so because of the interruptions of "access denied".

What about the free week of your service? Will it apply? I have never needed your help until now.

Expert:  Richard replied 8 months ago.

For any payment questions you need to email customer service on***@******.***

But we are a paid service here

But it is not clear still, you access our emails via thunderbird or your web browser?

Customer: replied 8 months ago.

I access via my firefox web browser; either by chi.westhost.com/webmail or***@******.***.

Expert:  Richard replied 8 months ago.

ok, and via Firefox you get the access denied message?

If you access it via Safari, do you also get the error?

Related Computer Questions