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Hi there and welcome
First, which email service are you using? And how exactly are you accessing it?
round cube of thunderbird
ok, so you are getting the error within Thunderbird?
Yes. As far as I know. Having my email covering the browser, I have been told: An error occurred. Access denied.
I have also had flash before me: Your login details do not match our records. I have used these details for years. Recently I have been trying to eliminate a multitude of emails but have been unable to do so because of the interruptions of "access denied".
What about the free week of your service? Will it apply? I have never needed your help until now.
For any payment questions you need to email customer service on***@******.***
But we are a paid service here
But it is not clear still, you access our emails via thunderbird or your web browser?
I access via my firefox web browser; either by chi.westhost.com/webmail or***@******.***.
ok, and via Firefox you get the access denied message?
If you access it via Safari, do you also get the error?